I GOT MY EMAIL ANSWERED BY JULIA? WHO IS SHE?
Julia is my assistant and retouching extraordinaire. She will be your main point of contact leading up to your shoot with me and she is usually at the studio in the session clicking away in the corner.
Julia is happy to answer any questions you may have prior to your session. She is also my wife so she is the boss. 🙂
HOW DO I GET TO THE STUDIO?
Getting here is easy: Deptford Bridge (DLR), Deptford (Mainline Trains), Greenwich (Mainline Trains, DLR) and New Cross (Overground) stations are all just a short walk away.
CAN I ARRIVE EARLY FOR MY SESSION?
It’s absolutely fine to arrive early, there is a cafe at the main building where you can wait. Call me when you arrived and I will come and get you.
Please note sometimes previous sessions can run over so it’s always best not to plan something straight after the shoot but I will always do my best to start on time.
HOW DO I VIEW MY IMAGES?
I will send you a link to your online gallery straight after the shoot or the next day latest. You can forward this link to your agent, friends etc to help you choose the images. Favourite folders are associated with the different email addresses used to log in.
HOW SHOULD I PREPARE?
Please have a look at our PREP PAGE that has lots of info about what to bring/how to prepare.
WHAT IS YOUR TURN AROUND TIME?
Once you selected the images that you want to get retouched the turn-around time is usually around 7-10 days. This is because your images go into a queue.
If you have an earlier urgent deadline let us know in an email so we can always slot in an image to prioritise.
DO YOU DO JOINT SESSIONS?
There is a possibility to do a joint session if you’d like to have one with your friend who is also an actor but please note that this would be still charged as two separate sessions. It’s best to book these via email kimhardyphotography@gmail.com
DO YOU DO ANY OTHER KINDS OF PHOTOGRAPHY?
Apart from headshots I do all sort of photography. Travel, street, theatrical, commercial…etc. Have a look at my Instagram if you are interested to see. 🙂
CAN I CHANGE MY HAIR / SHAVE HALF WAY THOUGH THE SESSION?
Of course. Just bring all the tools you need with you.
WHAT SHOULD I BRING/WEAR ETC?
Please have a look at our PREP PAGE.
HOW DO I PAY FOR MY SESSION?
We don’t have a credit card reader so it’s best to pay by bank transfer. We also highly recommend Wise for international transfers.
MY FIRST PHOTO SHOOT/ I DON’T LIKE HAVING MY PHOTOS TAKEN CAN YOU HELP?
Not to worry I’m here to guide you through. I aim to maintain clear and detailed communication throughout the entire process to ensure you are well equipped to get the most out of your session, especially if it’s your first headshot session. Most actors including myself don’t enjoy the process of getting their headshots taken and this is something I’ve worked very hard to ensure we get the best genuine moments possible. I’ve developed a series of ideas that help you to feel more engaged and in the moment. Giving you context that uses your imagination rather than feeling like you have to do something on top of what is actually there. I adapted my methods according to each client as different things work for different people, the best thing to do is to keep an open mind and put your trust in me as much as possible. I know it’s a lot to ask however I’m confident that we will get more than enough tools for you to play with. Have a look at the testimonials page and see what others have said about their experiences if you wish.
DO I GET TO SEE MY IMAGES THROUGHOUT THE SESSION?
Yes. It’s very important for me to review the images with you to see that we are going to the right direction and that we are covering all the looks you are after.
CAN I ORDER EXTRA RETOUCHES?
You can order extra retouches for £25 per image, graded images for £10 per image. To find out about the difference between grading and retouching please have a look at THIS PAGE.
We have an unlimited plan with the hosting website, so your gallery will remain available for you so you can order new images as and when you need them.
DO YOU GIVE OUT UNEDITED IMAGES?
No, sorry. I don’t give out unedited images because I want to maintain the highest possible quality that represents you and me at our best. But I keep your images on file so you can order extras as and when you need them for £25 per retouch.
CAN I DO MY OWN MAKE UP?
Absolutely. Just please keep it very natural and make sure if you are using foundation that it’s matched to your skin tone as removing patchy, caked on or the wrong colour foundation is very hard to fix in post production. If in doubt keep it natural.
DO YOU RECOMMEND BOOKING A MAKE UP ARTIST?
Personally, I love working with a makeup artist on my shoots and I alway feel that regardless if you’re a person who usually wears makeup or not, a makeup artist is a beneficial addition to the shoot. However, it is by no means a deal breaker not to have one. The idea for me is to always keep things looking natural and even and that’s the idea when it comes to makeup for headshots. It’s an art form in itself and the people who work with me are excellent at getting that right. Hair has a life of its own and we all know when it looks good or when it’s the typical bad hair day! It’s true that hair composition can make a shot have that extra “wow” factor and hair is extremely important for me to get right! I’m very good personally at styling hair so you’re already in good hands, but to add that extra expertise, having a MUA is always a good choice.
CAN I BRING A FRIEND?
Of course. If you feel like you need a friend’s support who will help you relax or just need some company for the journey by all means invite them over. But please note the studio is not suitable for small children or pets as there are lots of expensive equipment lying around.
HELP I’VE HAD A BREAKOUT OF SPOTS ON THE DAY OF MY SHOOT SHOULD I CANCEL?
No need to worry. It’s very easy to remove spots, cuts, cold sores, styes…etc with Photoshop.
CAN I SEND YOU EXAMPLE IMAGES I LIKE/MOOD BOARD?
Of course. It’s good to get a visual idea about what you are after. Send me some in an email or create a Pinterest board.
CAN I PAY IN INSTALMENTS?
If you are struggling to get the money together before your shoot but you know that you will be paid soon after your shoot, let me know and we might be able to work something out. But please bear in mind that I won’t be able to release your retouched images until you paid in full.
IS THERE PARKING AT THE STUDIO?
Sometimes it can be tricky to find a spot right next to the studio as it’s mainly residential parking apart from a limited number of spaces but there is usually space on a street close by called Frankham Street. I sometimes also have a limited number of visitor parking permits but check with me beforehand as these sometimes run out and it takes time to get new ones.
WHAT IF I HAVE TO RESCHEDULE?
We don’t take deposits but if you need to reschedule please let us know as soon as you can. Let us know if you feel like a cold coming on or if you got pencilled in for a shoot, or if you are not sure how long your rehearsal will last. Treat your headshot session as a professional commitment. We will be able to move your session. We’re aware that sometimes auditions can come in last minute. Let us know about them so we might be able to push your session forward or you can come in later or on a different day.

